Privacy Policy and Notice (POPIA)
This is the privacy statement of Teamoting in this document, “we”, “us” or “our” refer to Kstene (Pty) Ltd T/A Teamoting.
We are company number CK2016/026955/07 registered in South Africa.
Our registered office is at St John Rd, Bedfordview, Johannesburg, Gauteng, South Africa, 2007.
This statement sets out our policy regarding the personal information we collect, use, and store when you visit our website and when you submit enquiries/quote requests through our website. It covers information that can identify you and information that does not.
Our approach to privacy
We take privacy and confidentiality seriously. We will only process personal information in a manner permitted by the Protection of Personal Information Act, 2013 (“POPIA”), and only for purposes that we explain in this notice. If you believe our policy is not being followed, please contact us using the details in the “POPIA contact details” section below.
What information we collect
We collect the information you provide to us, and information collected automatically when you use our website.
Information you provide to us (quote/enquiry form)
When you submit an enquiry or request a quote through our website, we collect the personal information you enter, which may include:
Why we collect and use this information
We process this information for the following purposes:
We do not use your information for generic marketing. We may contact you about your enquiry/quote or the services you have requested.
Providing your information
Submitting the enquiry/quote form requires you to provide the requested details. If you do not provide this information, we may be unable to respond to your enquiry or provide a quote.
Information we do not share
We do not sell your personal information. We do not disclose your personal information to third parties except where disclosure is necessary for the purposes described above and/or where required by law.
Where we use service providers to support our website (for example, hosting, IT support, or analytics providers), they process information on our behalf under appropriate confidentiality and security measures. Where we do use analytics providers, we do so in accordance with this policy (see the “Cookies” section).
Your information is processed only by our personnel and our service providers that support our website and analytics, to the extent necessary to provide the services you request.
How and where your information is stored
Your information submitted via our website may be stored in the database connected to our website platform and plugins, including our WordPress/Elementor infrastructure. Access to this database is restricted using password protection and additional security measures such as 2FA.
We also use hosting and website support services that may process personal information as part of operating our website and services, including supporting the quote/enquiry functionality and analytics.
Retention
We retain personal information only for as long as necessary for the purposes stated in this notice. For quote/enquiry submissions, we retain personal information for 36 months, after which we will delete or de-identify the information where appropriate.
We may retain information for longer where:
Your personal information rights (POPIA)
Depending on the circumstances, you may have the right to:
Security measures
We implement reasonable technical and organisational security measures to protect personal information against:
We identify reasonably foreseeable risks and implement and review safeguards to protect personal information.
International transfers
We may use service providers whose systems may process information outside South Africa (for example, website hosting, IT support, and analytics services). Where personal information is processed outside South Africa, we will ensure that POPIA transfer requirements are met.
Automated decision-making
We do not make decisions about you based solely on automated processing intended to have a legal or similarly significant effect on you.
Cookies
Cookies are small text files placed on your computer or device by your web browser when you visit a website.
We use cookies and similar technologies to help our website work properly, to understand usage, and to improve performance.
Types of cookies we may use
Google Analytics
We use Google Analytics to collect and analyse website usage and traffic information (such as pages visited, time spent, and traffic sources). Google Analytics may use cookies and similar technologies to help us measure and understand website performance.
You can control cookies through your browser settings. You may be able to block cookies, but doing so may affect site functionality.
Sending messages / communication
When you contact us through our website forms, we record the information you provide to allow us to respond to your enquiry and to keep records of requests and our responses.
Complaints and legal requirements
We may be required to disclose personal information if required by law or by proper legal process.
POPIA contact details
To exercise your rights or for any POPIA-related queries, contact:
Maria Jochelson
Email: maria@teamoting.co.za
Phone: +27636327055
Address: Bedfordview, Johannesburg, 2007
Changes to this policy
We may update this policy from time to time. The most current version will be posted on our website.